Terms and Conditions

General terms and conditions for buying and selling goods through an e-commerce website


SUBJECT

1. These general terms and conditions govern distance purchase and sale contracts, within the meaning of the Consumer Protection Act, between " FUELAB LTD" and consumers, in connection with the application and purchase of the offered goods, through an electronic store - www. fuelabhydration.com 

COMPANY DATA

2. "FUELAB" LTD is a limited liability company, within the meaning of the Commercial Act, with UIC: 208 368 579 , VAT number: BG208368579 and registered office address: 6 Stoyan Kambarev Street , B4, Sofia , Bulgaria, post code: 1700

3. " FUELAB " is a registered trademark of " FUELAB LTD" and is its property. " FUELAB " administers the website www.fuelabhydration.com and the relevant subdomains.

4. Contact with FUELAB is carried out, in addition to the above address, by phone +359 894 732 141 or by e-mail: info@fuelabhydration.com The usual response time is 24 to 48 hours (1-2 business days, excluding weekends).


GENERAL DEFINITIONS

5. For the purposes of these general terms and conditions, the following terms have the following meaning:

5.1. Seller – FUELAB or any of its partners " FUELAB LTD" , published on the website.

5.2. Website/site – the internet pages attached to the domains www.fuelabhydration.com and the corresponding subdomains.

5.3. Internet page – a component and separate part of a website.

5.4. User / Customer – Any person who is not an employee of FUELAB and uses the websites described above in any way.

5.5. "User Profile/Account" - a separate part of the site containing information about the User, provided by the User upon registration and stored by www. fuelabhydration.com , and access to the user profile is achieved by entering a username and password. The user profile allows the User to view and edit the data entered during registration, the entries in the address book, to have access to information about all their requests for purchasing goods from the e-commerce store www. fuelabhydration.com , to change their access password, to subscribe, respectively to unsubscribe, to receive a newsletter, etc.

5.6. Order – a request from the customer, through which he declares his intention to purchase goods or services from the site.

5.7. Store / Catalog – a list of goods located on the site and representing its main content, to which customers have free access.

5.8. Goods – an item from the catalog located on the site, which is the subject of the purchase and sale contract.

5.9. Contract – any contract concluded remotely between FUELAB and a client for the purchase and sale of goods from the site, as a result of an Order submitted by the client. These general terms and conditions are an integral part of this contract. Each separately placed order constitutes a separate contract.

5.10. Content – All information on the site that can be viewed using an electronic device; the content of any information sent by the customer to the Seller and vice versa.

5.11. Bulletin , Brochure, Announcement – informational means concerning the products on the FUELAB website, without binding the information provided.

5.12. Payment – collection or refund of funds resulting from the sale of a product.

5.13. Force majeure is an unforeseeable event, beyond the control of the parties, which cannot be avoided.


CONTENTS:


  1. GENERAL PROVISIONS

  2. AGREEMENT OF SALE

  3. ONLINE SALES POLICY

  4. ORDER

  5. RETURN OF GOODS AND CANCELLATION OF A DISTANCE CONTRACT

  6. COMPLAINTS, GUARANTEE OF CONFORMITY, COMMERCIAL WARRANTY

  7. PAYMENT

  8. DELIVERY

  9. TRANSFER OF OWNERSHIP

  10. SUBCONTRACTORS

  11. INTELLECTUAL PROPERTY

  12. CONFIDENTIALITY

  13. PERSONAL DATA AND COOKIE POLICY

  14. RESPONSIBILITY

  15. ADVERTISEMENT

  16. FORCE MAJEURE CIRCUMSTANCES

  17. DISPUTES AND APPLICABLE LAW


GENERAL PROVISIONS

6. The General Terms and Conditions set out rules under which the Client may use the site and its content, in cases where no other valid agreement is available between him and the Seller.

7. The General Terms and Conditions are mandatory for all customers of the site. Its use means that the customer has carefully read and agreed to them, with each use of it. With each order, the user explicitly indicates agreement with the General Terms and Conditions by checking or clicking a button on the FUELAB site .


7. 1. The data and personal information provided by users/customers is used by FUELAB to manage orders, deliver products and services, process payments, communicate via Email, SMS, Viber, WhatsApp, Social media platforms (Facebook, Instagram, TikTok) with users/customers regarding orders, products, services and promotional offers or product recommendations.

8. The General Terms and Conditions may be changed unilaterally and at any time by FUELAB. Such changes shall enter into force immediately upon their publication on the site.

9. By accepting these General Terms and Conditions, the Client gives his explicit consent to conclude distance contracts as a result of an Order placed by him.

10. FUELAB reserves the right to terminate or refuse a client's registration, unilaterally, at its discretion, without owing any penalties or compensation for this.

11. The possibility of ordering is valid for the territory of the Republic of Bulgaria and EU and only for persons over the age of 18. By registering on the website and creating an order, the customer declares that he is of legal age (over the age of 18).

12. FUELAB specifies that the images (static/dynamic presentations, etc.) of the products are for informational purposes only and the delivered products may differ from those depicted due to technical errors, changes in characteristics, design or revision. The Seller is not responsible for such discrepancies.

13. The characteristics, descriptions and prices of the goods on the site may contain errors and may be changed at any time. The Seller is not responsible for such discrepancies, but is obliged to promptly eliminate them if such are pointed out to him by a Customer.

14. FUELAB reserves the right to make changes to the site, its structure and functions, without prior notice to customers.

15. FUELAB is not responsible for any errors that may appear on the site due to technical reasons.

16. FUELAB reserves the right to publish advertising spaces /banners/ of any kind and/or links on any part of the site, in accordance with current legislation.

17. All goods, including those on promotion, are sold and delivered while stocks last in the Seller's warehouse, even if this is not explicitly stated on the site.

18. The site may contain links to other sites, and FUELAB is not responsible for the content and policies of these sites.

19. The Seller and the Customer agree that electronic communication between them, including the use of a specific account, has the force of a handwritten signature in the relations between them.

20. If any of the provisions of these general terms and conditions for use of the site is invalid or unenforceable to a specific contract, regardless of the reason for this, this shall not result in the invalidity or unenforceability of the remaining provisions.

20.1 The user receives in an accessible language the contractual information under Art. 47 of the ZPA in the interface before confirming an order.

AGREEMENT OF SALE

21. The contract for the distance sale of goods is considered concluded from the moment of acceptance by the Seller of the order sent by the Customer.

22. The seller notifies the customer by email and/or telephone about the registration of the order.

23. In all cases where the order has been registered and the client has received confirmation of this, the client owes payment in full, which is agreed for each individual order.

24. The seller reserves the right, in the event of inability to deliver, to partially or completely withdraw from the contract, in which case he owes only a refund of the amounts received, without any costs to the customer.

25. When the stock availability of a certain item proves insufficient to fulfill all orders received, the rule under the previous point applies.

26. The information provided by the client, as well as these general terms and conditions, are an integral part of the Distance Contract.

ONLINE SALES POLICY

27. Access to the site for registering an account and creating an order is allowed to every client. The client is responsible for the accuracy of the data provided and for compliance with the special requirements of the law in connection with the conclusion of civil law contracts.

28. FUELAB may restrict access to orders, goods, services, payment methods, etc. of any customer, at its sole discretion without prior warning or notice. FUELAB shall not be liable for any damages that the customer suffers or may suffer as a result of this decision.

29. Each client may only have one account on the site. It is not allowed to share an account between several clients, and the responsibility for all damages resulting from such sharing is borne by the client.

30. All prices on the site are listed in BGN and EUR, including VAT.

31. The price of a product does not include the price of delivery and the fees due upon payment. As in all cases, before completing the order, FUELAB will indicate on the site the value of the additional costs that the customer must pay.

32. After purchasing a product, FUELAB may request a Review from the customer via email, phone or other means of communication regarding the purchased product. By voluntarily providing a Review and/or photo from the customer, the customer expressly consents to FUELAB using this Review and/or photo for advertising purposes on its website or its subdomains.

33. The prices on the website, crossed out with a line, indicate the old price of the item in the store. These prices are for informational purposes only and have no bearing on the actual price payable.

34. When presenting the goods and services, FUELAB reserves the right to use other products (accessories and others) that may not be included in the price of the product. In such cases, the product description contains the products included in the set and any product not included in the same description is considered not to be included in the set.

35. FUELAB reserves the right to change the prices of goods and services at any time without prior notice to customers.

36. The price of products and services is that indicated at the time of order within the limits of stock availability and/or for the period of the promotional period, if any. Any changes in prices occurring after acceptance of an order do not apply to it.

37. FUELAB does not guarantee the availability of any product that can be purchased from the site before confirming the same to the customer by email or telephone that the order has been fulfilled and submitted for delivery.

38. FUELAB may, at its discretion, issue promotional discount codes to individual users/customers. The value, scope and validity period are determined unilaterally by FUELAB. The promotional codes provided may NOT be shared with other users/customers unless explicitly stated in a separate directory on the website (e-shop).
38.1. Two (2) or more promotions may not be applied to one order.38. 2. Promo codes are not valid for products during a promotional campaign or other type of discounts (for example, together with product package offers) . Promo codes are valid for a single order or for the purchase of a product (item) outside of promotional packages.



ORDER

39. The customer can place an order on the site by adding the offered goods and services to the shopping cart, following the instructions and steps on the site to complete and submit the order.

40. By completing their order, the Customer agrees that all information provided, necessary in the purchasing process, is correct and complete at the time of placing the order.

41. Incomplete orders do not result in an order being registered.

42. Goods and services are available within the scope of stock availability and may be confirmed or refused depending on availability.

43. FUELAB reserves the right to confirm availability and delivery times by phone or email at the time of order processing.

44. FUELAB is not responsible for meeting delivery times for products.

45. Until the moment of delivery, the Seller may refuse to fulfill partially and/or completely an order placed when delivery proves impossible for objective reasons, or due to defects in law in the concluded contract, by notifying the customer in advance. In such cases, the Seller is obliged to refund the amounts paid by the customer, if any, without this resulting in any additional costs for the same, after which the contract is considered terminated and the parties thereto have no other obligations to each other.

46. By sending the order, the customer gives the Seller the right to contact him in any possible way, when necessary in connection with the order placed.

47. In the event that a change is necessary in the delivery terms or in the content of an order placed or in other terms of the contract, a FUELAB employee will contact the client by phone or email to notify him. In such a case, the client has the right to withdraw from the contract or confirm the order. In both cases, the Seller is not liable for damages beyond the liability for the return of the amounts paid.

48. A customer may cancel an order placed until the moment of receiving information that the order is completed and is about to be shipped. This can be done at the email address: info@fuelabhydration.com. In these cases, the Seller fully refunds the amounts paid by the customer, if any, in the same way as the payment was made, without any costs for the customer. The customer is not liable for damages and lost profits and the contract is considered terminated.



RETURN OF GOODS AND CANCELLATION OF A DISTANCE CONTRACT

49. According to the distance selling contract, any customer who has the status of a consumer may return the product in an undamaged commercial condition without stating an objective reason for complaint within 14 calendar days from the date of receipt of the goods. The transport costs for returning the goods are the obligation and responsibility of the customer. FUELAB will not accept back goods sent by cash on delivery.

50. Other grounds for termination of the distance contract by the client are:

50.1. Damaged packaging – The Customer may request a replacement of the goods if it is found to be in poor commercial condition. In this case, the costs of returning the product are borne by the Seller. Upon receipt of the goods by the Customer, and within 24 hours the Customer does not send information to FUELAB in writing or by telephone about any damage to the relevant products, they are considered to have been received in good commercial condition. In such a case, FUELAB is not obliged to replace the relevant products.

50.2. Mismatched goods upon delivery. If the customer finds that the goods delivered by the courier are different from the ones he ordered, he may return them to the courier so that the correct one can be sent to him. The delivery costs are borne by the Seller.

51. The Customer is obliged to inform the Seller of his intention to return the purchased goods or to withdraw from the distance contract, stating his decision unequivocally through written communication by email, within the specified period. To exercise his right of withdrawal, the Customer must use the withdrawal form . If the 14-day period for returning a product is not observed or the product is returned without the Customer having notified the Seller, the latter is not obliged to refund the amounts paid by the Customer.

52. In case of a problem with the purchased goods, the customer can contact the Seller by phone: +359 894732141 or by email: info@fuelabhydration.com.
The usual response time is from 24 to 48 hours (excluding weekends).

53. The goods should be returned to the warehouse of FUELAB EOOD, 6 Stoyan Kambarev Street , Sofia , for FUELAB / FUELAB E OOD with an option for inspection, so that the condition and compliance with the return conditions can be reviewed.

54. In the event that the customer exercises his right of withdrawal, FUELAB is obliged to refund the full amount paid no later than 14 calendar days from the date on which the goods are accepted back at the FUELAB warehouse . The costs of returning the goods are deducted from the amount paid by the consumer under the contract, unless the customer has returned the goods at his own expense and has notified the supplier thereof.

54.1. If after sending the order, the customer decides that he does not wish to receive it, he must send it to FUELAB EOOD at his own expense. In such a case, the customer is obliged to provide FUELAB EOOD with a valid tracking number of the sent order. FUELAB EOOD has the obligation to refund the amount paid by the customer within 14 days, after making sure that the shipment has been received back at the warehouse and the condition of the products has not been damaged.

55. The seller has the right to delay the refund until receipt of the sold goods and is not responsible for shipments that are not delivered to his warehouse.

56. The refund is made by bank transfer to the account specified in the cancellation form . You can download the form FROM HERE . If the payment was made with a bank card or Paypal, the amount will be refunded to the card or account from which the payment was made.

57. If the customer exercises his right of withdrawal from the distance contract, he must hand over the goods back to FUELAB , without undue delay and not later than 14 days from the date on which the consumer communicated his decision to withdraw from the contract. The deadline shall be deemed to have been met if the consumer sends information about his decision to FUELAB in writing before the expiry of the 14-day period.

58. The deadline for replacement, due to technical malfunction or breakage, of glass bottles , cups, electric stirrers, wooden matcha whisks is 15 calendar days, counted from the day of receipt of the goods by the customer. The customer is obliged to provide photographic material or video of the technical malfunction or damage reported by him. After this period, FUELAB has the right to refuse the return or replacement of these products. FUELAB bottles and limited edition cups are NOT intended for washing in a dishwasher. FUELAB Ltd. is not responsible for damage caused to the products after washing in a dishwasher.

59. If the right to withdraw from the distance contract is exercised, the customer undertakes to preserve the goods received from the supplier, their quality and safety until their return.

60. In the event that goods ordered and pre-paid by the customer cannot be delivered by the Seller, the latter will inform the customer about this and will refund the amount paid within 14 days from the date on which the Seller established this fact or from the date on which the customer expressed his desire to terminate the contract.

The seller FUELAB reserves the right to refuse service or delivery to a customer in the event of a significant violation on his part, including, but not limited to: --repeated refusal to accept a delivered order without good reason; abuse of rights under the Consumer Protection Act; provision of false data when ordering; suspicions of attempted fraud or unscrupulous behavior.

In such cases, FUELAB reserves the right to: unilaterally terminate the contract; block the user's access to the website services; refuse future orders and deliveries without prior notice.

61. Conditions for return or exchange:

61.1. The Customer must notify the Seller in writing by email with a completed return form. In the event of a problem with the products, the Customer must provide photographic or video material.

61.2. All goods must be in the same condition as when delivered, without damage, in good commercial condition and complete. The packaging must be intact, not torn, scratched or damaged;

61.3. If the goods were accompanied by a gift, the gift must also be returned;

61.4. According to the Distance Selling Agreement, each customer has the right to return the purchased products in an undamaged commercial condition, without providing an objective reason for this, within 14 days after the date of purchase. In such a case, the costs of returning the order to FUELAB EOOD are at the expense of the customer. FUELAB EOOD will not accept delivery of returned products that have been sent cash on delivery.

61.5. If the customer wishes to return a product that was purchased as part of a promotional package, the regular price of the remaining products (or the price of a promotional package, if any, with the same products) will be accepted as the new order price (a delivery fee will be added if the new order price is below the minimum for free delivery). The difference between the amount paid by the customer and the new order price will be refunded to the customer within 14 days after the customer returns the product back to FUELAB Ltd.

62. If the goods are returned in an open/used condition in which they cannot be sold as new, the Seller reserves the right to refuse the refund of the amounts paid by the Customer upon order, as well as the subsequent costs of returning the product.

COMPLAINTS AND GUARANTEE OF CONFORMITY

1. All goods offered in the online store are food supplements and fall within the scope of the Food Act and the Consumer Protection Act (CPA).

2. The customer has the right to file a complaint in case of non-compliance of the goods with the sales contract according to Art. 112–115 of the CPA within 2 (two) years from receipt of the goods.

3. A complaint is allowed in the following cases: - damaged or compromised packaging upon delivery; - expired shelf life on the date of delivery; - proven manufacturing defect or non-compliance with the specification and description of the product.

4. According to Art. 57, item 5 of the CPA, a complaint and return of goods are not allowed when the product is unsealed/opened after delivery, due to hygiene and health reasons.

5. To file a complaint, the customer is obliged to provide: a purchase document (invoice/receipt or other documentary evidence), a description of the problem and, if possible, photographs.

6. If the complaint is accepted, the trader replaces the goods with a new one, refunds the amount paid or offers a price reduction, in accordance with the provisions of the Consumer Protection Act. All transport costs for returning the goods in this case are at the expense of the trader.

7. If, after an inspection, it is found that the complaint is unfounded (e.g. the product was stored or used incorrectly by the customer, or was opened without a defect), all transport costs are at the expense of the customer.

8. The trader is obliged to decide on the complaint within 14 days of receiving it.

9. This clause does not limit or exclude the customer's legal rights under the Consumer Protection Act.

Complaints about accessories (cups, bottles, stirrers, matcha whisks , etc. )

  1. For accessories (glasses - glass and plastic, bottles, matcha stirrers and whisks , etc. ), the consumer has the right to file a complaint in case of non-conformity or defect within 2 (two) years from delivery, in accordance with Articles 112–115 of the Consumer Protection Act.

  2. A complaint is only allowed in the following cases:

    • damage or breakage during delivery;

    • manufacturing defect (e.g. defective workmanship, broken integrity, missing element);

    • proven significant discrepancy with the declared product characteristics (material, size, type).

  3. Complaints are not accepted in the following cases:

    • the product has already been used by the customer (due to hygiene reasons, returns or exchanges of used accessories are not allowed);

    • damage caused by improper use, improper cleaning or mechanical shock after delivery;

    • normal wear and tear from use;

    • subjective disagreements with the client's appearance or expectations ("I don't like it", "it doesn't meet my personal preferences").

  4. If the complaint is accepted, the trader replaces the goods with a new one or refunds the amount paid, in accordance with the Consumer Protection Act.

COMMERCIAL WARRANTY

  1. All products offered by the trader benefit from the legal guarantee of conformity pursuant to Articles 112–115 of the Consumer Protection Act with a minimum period of 2 (two) years.

  2. For accessories without electronics (cups, bottles, stirrers, whisks) the warranty only covers manufacturing defects and damage that occurred during delivery. Claims for normal wear and tear, hygiene reasons or damage caused by improper use are not accepted.

  3. For electrical accessories (e.g. battery-powered electric mixer), the seller provides a guarantee of conformity for a period of 2 (two) years from delivery. The guarantee covers manufacturing defects only. Damage due to improper use, mechanical shock, getting wet, as well as normal wear and tear of batteries and consumables are excluded.

  4. If the complaint is accepted, the merchant, at its discretion, may carry out repairs, replace with a new product or refund the amount paid.

PAYMENT

63. The prices of goods and services are final and include VAT, as well as all other taxes and fees provided for in the current legislation.

64. The price and payment method are specified in each order.

65. The payment methods offered by FUELAB are: cash on delivery via postal money order, payment by credit/debit card.

66. The client agrees to make a payment according to the method chosen by him and according to what was agreed upon when concluding the distance contract and according to the terms and conditions between the client and the relevant payment service provider.

67. The Customer agrees that the Seller has the right to request and accept advance payment for contracts concluded with the Customer for the purchase and sale of goods and their delivery.

68. In the event that FUELAB does not receive payment according to the method chosen by the client and within the agreed deadlines before the order is executed, it is considered rejected by the client.


DELIVERY

69. The seller delivers the ordered online goods via the courier company Econt or Speedy (or another courier offered on the site) - to the address specified by the customer or to the office of the courier company specified by the customer.
69.1. FUELAB LTD . is not responsible if an order has the status "delivered" in the courier company, and the client has claims regarding the same. In such a case, the client must fill out a statement that he did not receive the order and submit it to FUELAB. LTD so that the latter can start an investigation with the courier company.

70. The seller delivers the goods on the territory of the Republic of Bulgaria and the EU.

71. The goods sold are accompanied by the necessary documents and original packaging.

70.1. Since FUELAB EOOD is a company based in the European Union, and orders are shipped from the territory of the European Union, in some countries outside the EU customs /VAT fees and duties may arise upon delivery. It is the customer's responsibility to inform themselves about such fees and duties.

72. Delivery time is between 1 and 4 business days. Exception is item 47.

7 3. Delivery of orders containing goods worth over 150 BGN (including VAT) is free of charge for the customer.

7 4. The details regarding the delivery times of the goods are indicative and the Seller is not bound by them to make the delivery on a specific date. The Customer is not entitled to any compensation in the event of delayed delivery.

7 5 . Deliveries are made Monday through Friday between 09:00 and 18:00, excluding holidays. Exceptions may be made for settlements with a special service schedule.

7 6 . On the day of delivery, the customer receives an SMS and/or e-mail from the courier that there is a shipment to be received. If the customer is not found on the appointed day and place and there is no other person to accept the shipment in his place, the courier leaves a note that he visited the address and contact details. The shipment is returned to the courier's office upon request. If the customer does not contact the Seller or the courier company the next day, the order is considered canceled.

7 7. The customer has the opportunity to open and review the contents of the shipment before paying the courier.

7 8. FUELAB or a representative of the courier company will notify the customer by phone or email if unforeseen circumstances arise that prevent timely delivery.

79. The customer agrees that the verification of the received goods may be carried out by a person who, according to the circumstances, can be concluded that he will transmit the information to the customer - a party to the contract.

8 0. The Customer must inspect the goods at the time of delivery and handover by the Seller or courier and, if any discrepancies with the order are found, notify the Seller immediately.

8 1. The risk of loss or damage to the purchased goods passes to the customer at the moment the customer or a third party designated by him, other than the courier company selected by FUELAB, accepts the goods.





TRANSFER OF OWNERSHIP

8 2. Ownership of the goods is transferred upon delivery to the customer, after payment has been made by him. The delivery of the goods will be certified by the customer's signature on the transport document provided by the courier.

SUBCONTRACTORS

8 3. The Seller has the right to use subcontractors without the need to notify or obtain the consent of the Customer. The Seller will be responsible for the actions of these subcontractors.

INTELLECTUAL PROPERTY

8 4. All content, including, but not limited to, images, design, software, databases, information and any other content published on the site, is the property of FUELAB or third parties, in which case FUELAB has permission to use it.

8 5. All content to which the client gains access is protected by law, unless accompanied by a written consent for use between FUELAB and the client or a third party.

8 6. The distance contract does not give the customer permission to copy, distribute, provide to third parties, or modify in any way any part of the content of the site, except with the express consent of FUELAB.


CONFIDENTIALITY

87. The Customer agrees that by providing their personal data to the Seller, they may be used for any lawful purposes without the Seller needing to request the Customer's consent for their processing in each individual case.

8 8. FUELAB may, without the client's consent, collect other data such as, but not limited to, IP address, operating system, time of visit, location from which the site is accessed, name and version of the web browser and other data provided by the web browser through which the site is accessed.

90. The Customer may opt out of the collection of personal information and request its deletion, thereby withdrawing their consent to the General Terms and Conditions, without any further obligation from either party to the other and/or without either party being liable for any damages caused to the other. The exercise of this right shall be in writing, through the means of contact with the Seller.

91. By providing their personal data to the Seller, such as, but not limited to, email, telephone, the customer consents to the Seller contacting them as well as third parties who are partners of FUELAB.

92. The Client is responsible for maintaining the confidentiality of his password and account and is responsible for all actions performed through his account.

PERSONAL DATA

93. FUELAB collects, processes and stores personal data of individuals, in compliance with the regulatory requirements of Regulation (EU) 2016/679 of the EU and of the Council and the Personal Data Protection Act in connection with the activities carried out by the company. A part of this personal data is collected in connection with the fulfillment of legal requirements for FUELAB, another part based on the needs for the fulfillment of contracts concluded with customers, and a third based on the explicit consent of the subjects of this data, for marketing purposes and analysis. More detailed information regarding the protection and use of personal data can be found in the Privacy Statement and the Personal Data Protection Policy of FUELAB as well as the Cookie Policy , which constitute an integral part of these general terms and conditions.

94. According to the Personal Data Protection Act, the user has the right to access his/her own Personal Data that he/she has entered, as well as to correct this Personal Data.

95. The client's personal data may be provided to the relevant state authorities, on the basis and within the framework of the law, and following an explicit request from them to do so.

RESPONSIBILITY

96. The Seller is not liable for any damages suffered by the customer or third parties as a result of force majeure circumstances or those that are beyond the Seller's control.

97. The seller is not responsible for physical or mental damage, as well as allergic reactions resulting from the use of the products. FUELAB products are not recommended for pregnant women, nursing mothers and children under 18 years of age. The products in the FUELAB store are not a medicine or a substitute for such. If you have any doubts about the impact of any of the ingredients of the products, which are described on the packaging of each product, on your physical or mental condition, we recommend consulting your doctor before using the products.

98. FUELAB is not responsible for the actions of any person who uses the content of the site.

99. FUELAB is not liable for any damages, direct, indirect, incidental or otherwise, arising out of the use or inability to use the site or for any errors or omissions in the content that may result in damages.

100. FUELAB does not guarantee the customer the availability of any product, access to the site, account, content, products and services and is not liable for any damages suffered by the customer or third parties as a result of this.

101. FUELAB does not offer any guarantees that the goods will meet the customer's requirements or expectations.

102. FUELAB shall under no circumstances be liable for any damages, including but not limited to lost profits, loss of information, business interruption, arising from the use, inability to use, or the results of using the site.

103. In all other cases, the Seller's liability is limited to the value of the goods ordered and paid for by the customer.

ADVERTISEMENT

104. When creating an account, the customer agrees by default to receive brochures, notifications, newsletters and other special offers from FUELAB.

105. The Customer may at any time opt out of receiving special offers, brochures and notifications: By using the special link found in each special offer; By using a special section in their account; By calling the Seller's contacts; In writing by email.

106. By accepting these terms and conditions, the client agrees by default to receive calls, messages and short text messages, made with or without human intervention, to the contacts provided by him, which are necessary for the implementation of the concluded contract.

107. The Customer may at any time opt out of receiving messages and short text messages by calling the Seller's contacts or in writing via email.

108. FUELAB reserves the right to remove individual Client contacts from its database without any future commitments and without further notice.

109. FUELAB does not distribute unsolicited commercial communications within the meaning of the Electronic Commerce Act.

110. Refusal to receive special offers and notifications does not constitute a waiver of this contract.

FORCE MAJEURE CIRCUMSTANCES

111. The parties are not liable for the failure to fulfill their contractual obligations if it is due to force majeure circumstances.

112. If within 14 days from the moment of the occurrence of the force majeure circumstance, it cannot be overcome, each party has the right to request the other to terminate the contract, without either party being liable for any damages caused.

DISPUTES AND APPLICABLE LAW

113. This Document has been prepared and will be interpreted in accordance with Bulgarian law and legislation.

114. By using, visiting the site, viewing, etc., any content, product, accessible and/or delivered in any way, the client agrees to these General Terms and Conditions.

115. Disputes that may arise between a client and FUELAB will be resolved by mutual agreement through mutual concessions. In the event that this proves impossible, the dispute will be referred for resolution to the Sofia Arbitration Court under the International Association for Justice and Arbitration in accordance with its regulations. This arbitration clause does not apply to individual clients. Disputes with individual clients will be referred for resolution to the Bulgarian court with general and local jurisdiction.                                                                       116. Supervisory authorities:

Consumer Protection Commission

Adpec: Sofia city, Slaveykov square 4A, floors 3, 4 and 6, Bulgaria

Phone: 02 / 980 25 24

Website: www.kzp.bg

European Commission Online Dispute Resolution

Website: ec.europa