Terms & Conditions
GENERAL TERMS AND CONDITIONS FOR THE SALE AND PURCHASE OF GOODS THROUGH AN E-COMMERCE WEBSITE
SUBJECT
1. These General Terms and Conditions govern the distance sales contracts within the meaning of the Consumer Protection Act, concluded between “FUELAB” EOOD and consumers, in connection with the ordering and purchase of the offered goods through the online store www.fuelabhydration.com
COMPANY DETAILS
2. “FUELAB” EOOD is a limited liability company within the meaning of the Bulgarian Commercial Act, with UIC: 208 368 579, VAT number: BG208368579, and registered address: 6 Stoyan Kambarev Street, Building B4, 1700 Studentski Kompleks, Sofia, Bulgaria.
3. “FUELAB” is a registered trademark of “FUELAB” EOOD and is its property. “FUELAB” administers the website www.fuelabhydration.com and its respective subdomains.
Trademarks
FUELAB® is a registered trademark of FUELAB LTD, registered with the European Union Intellectual Property Office (EUIPO) under registration number 019192573.
All names, logos, graphic elements, and visual identity associated with the FUELAB® brand are protected under European and Bulgarian legislation.
Their use, reproduction, or imitation is not permitted without the explicit written consent of FUELAB LTD.
Trademark registration can be verified in the official EUIPO database:
🔗 https://euipo.europa.eu/eSearch/#details/trademarks/019192573
All trade names, including FUELAB®, Oh My Matcha™, Oh My Glow™, and Fuel Your Ritual™, are the intellectual property of FUELAB EOOD/ FUELAB LTD and may not be used without written consent.
Contact Information
4. Contact with FUELAB LTD may be made at the address specified above, by telephone +359 894 732 141, or by email at info@fuelabhydration.com.
The usual response time is 24 to 48 hours, excluding weekends.
GENERAL DEFINITIONS
5. For the purposes of these General Terms and Conditions, the terms listed below shall have the following meanings:
5.1. Seller – FUELAB or any of the partners of “FUELAB” EOOD/ FUELAB LTD published on the website.
5.2. Website/Site – the internet pages associated with the domain www.fuelabhydration.com and its respective subdomains.
5.3. Web Page – a constituent and separate part of the website.
5.4. User/Customer – any person who is not an employee of FUELAB and who uses the above-described websites in any manner whatsoever.
5.5. “User Profile/Account” – a designated section of the website containing information about the User, provided during registration and stored by www.fuelabhydration.com, access to which is granted by entering a username and password.
The User Profile allows the User to view and edit registration data, manage address book entries, access information regarding all orders placed through the online store www.fuelabhydration.com, change their access password, subscribe or unsubscribe from newsletters, and perform other related actions.
5.6. Order – a request made by the Customer through which they express their intention to purchase goods or services from the website.
5.7. Store/Catalog – a list of goods available on the website, representing its main content, to which Customers have free access.
5.8. Goods/Product – an item from the catalog available on the website, which constitutes the subject matter of the sales contract.
5.9. Contract – any distance contract concluded between FUELAB and a Customer for the purchase of goods from the website, as a result of an Order submitted by the Customer. These General Terms and Conditions form an integral part of the Contract. Each individual Order constitutes a separate contract.
5.10. Content – all information on the website accessible through the use of an electronic device, as well as the content of any information exchanged between the Customer and the Seller.
5.11. Bulletin, Brochure, Message – informational tools related to the products on the FUELAB website, without binding effect regarding the provided information.
5.12. Payment – the collection or refund of funds resulting from the sale of a product.
5.13. Force Majeure Event – an unforeseeable event beyond the control of the parties, which cannot be prevented.
CONTENT
GENERAL PROVISIONS
SALES CONTRACT
ONLINE SALES POLICY
ORDER
RETURN OF GOODS AND WITHDRAWAL FROM A DISTANCE CONTRACT
COMPLAINTS, LEGAL GUARANTEE OF CONFORMITY, COMMERCIAL GUARANTEE
PAYMENT
DELIVERY
TRANSFER OF OWNERSHIP
SUBCONTRACTORS
INTELLECTUAL PROPERTY
CONFIDENTIALITY
PERSONAL DATA AND COOKIE POLICY
LIABILITY
ADVERTISING
FORCE MAJEURE
DISPUTES AND APPLICABLE LAW
GENERAL PROVISIONS
6. These General Terms and Conditions define the rules under which the Customer may use the website and its content, in cases where no other valid agreement exists between the Customer and the Seller.
7. The General Terms and Conditions are binding for all Customers of the website. Use of the website constitutes confirmation that the Customer has carefully reviewed and accepted these Terms and Conditions upon each use. When placing each order, the User expressly confirms acceptance of the General Terms and Conditions by selecting a checkbox or button on the FUELAB website.
7.1. The data and personal information provided by Users/Customers are used by FUELAB for order management, delivery of products and services, payment processing, and communication via Email, SMS, Viber, WhatsApp, and social media platforms (Facebook, Instagram, TikTok) with Users/Customers regarding orders, products, services, promotional offers, or product recommendations.
8. The General Terms and Conditions may be amended unilaterally and at any time by FUELAB. Such amendments shall take effect immediately upon their publication on the website.
9. By accepting these General Terms and Conditions, the Customer expressly agrees to the conclusion of distance contracts as a result of Orders placed by the Customer.
10. FUELAB reserves the right to terminate or refuse Customer registration unilaterally, at its sole discretion, without owing any penalties or compensation.
11. The option to place Orders is valid within the territory of the Republic of Bulgaria and the European Union and only for persons who have reached the age of 18. By registering on the website and placing an Order, the Customer declares that they are of legal age (18 years or older).
12. FUELAB clarifies that product images (static/dynamic presentations, etc.) are for illustrative purposes only, and the delivered products may differ from those shown due to technical errors, changes in characteristics, design, or product revisions. The Seller shall not be liable for such discrepancies.
13. The characteristics, descriptions, and prices of goods on the website may contain errors and may be changed at any time. The Seller shall not be liable for such discrepancies but is obliged to correct them promptly if notified by the Customer.
14. FUELAB reserves the right to make changes to the website, its structure, and its functionalities without prior notice to Customers.
15. FUELAB shall not be liable for any errors that may occur on the website due to technical reasons.
16. FUELAB reserves the right to publish advertising panels/banners of any type and/or links on any part of the website, in accordance with applicable legislation.
17. All goods, including promotional items, are sold and delivered subject to availability of stock in the Seller’s warehouse, even if this is not explicitly stated on the website.
18. The website may contain links to other websites. FUELAB shall not be responsible for the content or policies of such websites.
19. The Seller and the Customer agree that electronic communication between them, including the use of a specific account, has the legal force of a handwritten signature in their mutual relations.
20. If any provision of these General Terms and Conditions is deemed invalid or unenforceable with respect to a specific contract, regardless of the reason, this shall not result in the invalidity or unenforceability of the remaining provisions.
20.1. The User receives the pre-contractual information under Article 47 of the Consumer Protection Act in clear and accessible language within the interface prior to confirming the Order.
SALES CONTRACT
21. A distance sales contract for goods shall be deemed concluded at the moment the Seller accepts the Order submitted by the Customer.
22. The Seller notifies the Customer by email and/or telephone regarding the registration of the Order.
23. In all cases where an Order has been registered and the Customer has received confirmation thereof, the Customer owes full payment in the amount agreed for each individual Order.
24. The Seller reserves the right, in the event of inability to deliver, to withdraw partially or entirely from the contract, in which case the Seller shall only refund the amounts received, without any additional costs for the Customer.
25. When the stock availability of a specific item is insufficient to fulfill all received Orders, the rule under the preceding clause shall apply.
26. The information provided by the Customer, as well as these General Terms and Conditions, form an integral part of the distance contract.
ONLINE SALES POLICY
27. Access to the website for account registration and order creation is permitted to any Customer. The Customer is responsible for the accuracy of the data provided and for compliance with the specific legal requirements related to the conclusion of civil law contracts.
28. FUELAB may restrict access to orders, goods, services, payment methods, or other functionalities for any Customer at its sole discretion, without prior warning or notice. FUELAB shall not be liable for any damages that the Customer has suffered or may suffer as a result of such a decision.
29. Each Customer may have only one account on the website. Sharing one account among multiple Customers is not permitted, and the Customer shall bear responsibility for all damages resulting from such sharing.
30. All prices on the website are listed in EURO (EUR) including VAT, and in addition the dual currency BGN is indicated according to the requirements of the legislation. The fixed exchange rate BGN/EUR is: 1 EUR = 1.95583 BGN
31. The price of a product does not include delivery costs or applicable payment fees. In all cases, before completing the order, FUELAB shall indicate on the website the amount of any additional costs that the Customer must pay.
32. After purchasing a product, FUELAB may request, by email, telephone, or other means of communication, a Review from the Customer regarding the purchased product. By voluntarily providing a Review and/or photo, the Customer expressly consents to FUELAB using such Review and/or photo for advertising purposes on its website or its subdomains.
33. Prices on the website that are crossed out indicate the previous price of the product in the store. These prices are for informational purposes only and do not affect the actually payable price.
34. When presenting goods and services, FUELAB reserves the right to use additional products (accessories or others) that may not be included in the product price. In such cases, the product description specifies the items included in the set, and any product not explicitly listed therein shall be deemed not included.
35. FUELAB reserves the right to change the prices of goods and services at any time without prior notice to Customers.
36. The price of goods and services shall be the price stated at the time the Order is placed, within available stock and/or for the duration of a promotional period, if applicable. Any price changes occurring after acceptance of the Order shall not apply to that Order.
37. FUELAB does not guarantee the availability of any product offered on the website until it confirms to the Customer by email or telephone that the Order has been fulfilled and handed over for delivery.
38. At its discretion, FUELAB may issue promotional discount codes to individual Users/Customers. The value, scope, and validity period are determined unilaterally by FUELAB. Provided promotional codes may NOT be shared with other Users/Customers unless explicitly stated in a separate section of the website (online store).
38.1. Two (2) or more promotions may not be applied to a single Order.
38.2. Promotional codes are not valid for products during a promotional campaign or other types of discounts (for example, in combination with product bundle offers). Promotional codes are valid for a single Order or for the purchase of a product (item) outside promotional bundles.
ORDER
39. The Customer may place an Order on the website by adding the offered goods and services to the shopping cart and following the instructions and steps on the website to complete and submit the Order.
40. By completing the Order, the Customer agrees that all information provided and required during the purchasing process is true and complete at the time the Order is placed.
41. Incomplete Orders do not result in Order registration.
42. Goods and services are available within stock limits and may be confirmed or declined depending on availability.
43. FUELAB reserves the right to уточнява (clarify) availability and delivery timelines by telephone or email at the time of Order processing.
44. FUELAB shall not be liable for compliance with delivery deadlines for products.
45. Until the time of delivery, the Seller may partially and/or fully refuse to fulfill an Order when delivery proves impossible due to objective reasons or due to legal defects in the concluded contract, provided that the Customer is notified in advance. In such cases, the Seller shall refund any amounts paid by the Customer, without causing additional costs for the Customer, after which the contract shall be deemed terminated and the parties shall have no further obligations to each other.
46. By submitting the Order, the Customer authorizes the Seller to contact them by any available means when necessary in connection with the Order.
47. If changes to delivery timelines, Order content, or other contractual conditions become necessary, a FUELAB representative shall contact the Customer by telephone or email to inform them. In such cases, the Customer has the right to withdraw from the contract or to confirm the Order. In both cases, the Seller shall not be liable for damages beyond the obligation to refund paid amounts.
48. A Customer may cancel an Order until receiving information that the Order has been assembled and is ready for shipment. This may be done by email at info@fuelabhydration.com. In such cases, the Seller shall fully refund any amounts paid by the Customer using the same payment method, without costs for the Customer. The Customer shall not be liable for damages or lost profits, and the contract shall be deemed terminated.
RETURN OF GOODS AND WITHDRAWAL FROM A DISTANCE CONTRACT
49. In accordance with the distance sales contract, any Customer who qualifies as a consumer may return the product in undamaged commercial condition without stating an objective reason for the complaint within 14 calendar days, starting from the date of receipt of the goods. The transportation costs for returning the goods are the obligation and responsibility of the Customer. FUELAB shall not accept returned goods sent with cash on delivery.
50. Other grounds for withdrawal from the distance contract by the Customer include:
50.1. Damaged packaging – The Customer may request replacement of the goods if they establish that the product is in poor commercial condition. In this case, the costs for returning the product shall be borne by the Seller. Upon receipt of the goods by the Customer, if within 24 hours the Customer does not send written notice by email with an attached photo or notify FUELAB by telephone of identified damage to the respective products, the goods shall be deemed received in good commercial condition. In such cases, FUELAB shall not be obliged to replace the products.
50.2. Incorrect product delivered – If the Customer establishes that the goods delivered by the courier differ from those ordered, the Customer may return them to the courier in order to receive the correct goods. Delivery costs shall be borne by the Seller.
51. The Customer is obliged to inform the Seller of their intention to return purchased goods or to withdraw from the distance contract by clearly stating their decision through written communication by email within the specified period. In order to exercise the right of withdrawal, the Customer must use the withdrawal form. If the 14-day return period is not observed or the product is returned without prior notification to the Seller, the Seller shall not be obliged to refund the amounts paid by the Customer.
52. In case of issues with purchased goods, the Customer may contact the Seller by telephone at +359 894 732 141 or by email at info@fuelabhydration.com. The usual response time is 24 to 48 hours, excluding weekends.
53. The goods must be returned to the warehouse of FUELAB EOOD, located at 6 Stoyan Kambarev Street, Sofia, addressed to FUELAB / “FUELAB” EOOD, with the option for inspection, so that the condition and compliance with the return conditions can be examined.
54. If the Customer exercises the right of withdrawal, FUELAB is obliged to refund the full amount paid by the Customer no later than 14 calendar days from the date on which the goods are accepted back into the FUELAB warehouse. From the amount paid by the consumer under the contract, the costs of returning the goods shall be deducted, unless the Customer returned the goods at their own expense and informed the Seller thereof.
54.1. If, after dispatch of the Order, the Customer decides that they do not wish to receive it, the Customer must send it back to FUELAB EOOD at their own expense. In such cases, the Customer is obliged to provide FUELAB EOOD with a valid tracking number for the returned shipment. FUELAB EOOD is obliged to refund the amount paid by the Customer within 14 days after verifying that the shipment has been received back at the warehouse and that the condition of the products has not been compromised.
55. The Seller has the right to delay the refund until receipt of the returned goods and shall not be responsible for shipments that are not delivered to its warehouse.
56. Refunds shall be made by bank transfer to the account specified in the withdrawal form. The form can be downloaded HERE. If payment was made by bank card or PayPal, the amount shall be refunded to the card or account used for the payment.
57. If the Customer exercises the right of withdrawal from the distance contract, they must return the goods to FUELAB without undue delay and no later than 14 days from the date on which the Customer notified FUELAB of their decision to withdraw from the contract. The deadline shall be deemed met if the Customer sends written notice of their decision to FUELAB before the expiry of the 14-day period.
58. The replacement period due to technical malfunction or breakage of glass bottles, cups, electric mixers, and wooden matcha whisks is 15 calendar days from the date the goods are received by the Customer. The Customer is obliged to provide photo or video material evidencing the reported technical malfunction or damage. After this period, FUELAB has the right to refuse return or replacement of these products. FUELAB bottles and limited-edition cups are NOT intended for dishwasher use. FUELAB EOOD shall not be liable for damage caused to products after washing in a dishwasher.
59. When exercising the right of withdrawal from a distance contract, the Customer undertakes to store the goods received from the Seller, as well as to preserve their quality and safety, until their return.
60. In the event that an ordered and prepaid product cannot be delivered by the Seller, the Seller shall inform the Customer and refund the paid amount within 14 days from the date on which the Seller established this fact or from the date on which the Customer expressed their intention to terminate the contract.
The Seller FUELAB reserves the right to refuse service or delivery to a Customer in the event of a material breach on the Customer’s part, including but not limited to: repeated refusal to accept delivered Orders without valid reason; abuse of rights under the Consumer Protection Act; provision of false information when placing an Order; suspicion of attempted fraud or bad-faith conduct.
In such cases, FUELAB reserves the right to:
– unilaterally terminate the contract;
– block the Customer’s access to the website services;
– refuse future Orders and deliveries without prior notice.
COMPLAINTS AND LEGAL GUARANTEE OF CONFORMITY
1. All goods offered in the online store are food supplements and fall within the scope of the Food Act and the Consumer Protection Act (CPA).
2. The Customer has the right to submit a complaint in case of non-conformity of the goods with the sales contract pursuant to Articles 112–115 of the CPA, within a period of up to 2 (two) years from receipt of the goods.
3. A complaint may be submitted in the following cases:
– damaged or compromised packaging upon delivery;
– expired shelf life as of the date of delivery;
– proven manufacturing defect or non-conformity with the product specifications and description.
4. Pursuant to Article 57, item 5 of the CPA, complaints and returns are not accepted when the product has been unsealed/opened after delivery, due to hygiene and health protection reasons.
5. In order to submit a complaint, the Customer must provide: proof of purchase (invoice/receipt or other evidentiary document), a description of the issue, and, where possible, photographic evidence.
6. In the event of a justified complaint, the Seller shall replace the goods with new ones, refund the amount paid, or offer a price reduction, in accordance with the provisions of the CPA. All transportation costs for returning the goods in such cases shall be borne by the Seller.
7. If, after inspection, it is established that the complaint is unfounded (e.g., the product has been improperly stored or used by the Customer, or has been opened without the presence of a defect), all transportation costs shall be borne by the Customer.
8. The Seller is obliged to issue a decision on the complaint within 14 days from receipt thereof.
9. This clause does not limit or exclude the statutory rights of the Customer under the Consumer Protection Act.
Complaints Regarding Accessories (Cups, Bottles, Mixers, Matcha Whisks, etc.)
For accessories (cups – glass and plastic, bottles, mixers, matcha whisks, etc.), the consumer has the right to submit a complaint in case of non-conformity or defect within 2 (two) years from delivery, pursuant to Articles 112–115 of the CPA.
A complaint shall be accepted only in the following cases:
– damage or breakage upon delivery;
– manufacturing defect (e.g., defective workmanship, compromised integrity, missing component);
– proven material discrepancy from the declared product characteristics (material, size, type).
Complaints shall not be accepted in the following cases:
– the product has already been used by the Customer (for hygiene reasons, returns or replacements of used accessories are not permitted);
– damage caused by improper use, improper cleaning, or mechanical impact after delivery;
– normal wear and tear;
– subjective dissatisfaction with appearance or personal expectations of the Customer (“I do not like it”, “it does not meet my personal preferences”).
In the event of a justified complaint, the Seller shall replace the goods with new ones or refund the amount paid, in accordance with the CPA.
COMMERCIAL WARRANTY
All products offered by the Seller are covered by the statutory guarantee of conformity pursuant to Articles 112–115 of the CPA, with a minimum duration of 2 (two) years.
For accessories without electronics (cups, bottles, mixers, handmade bamboo whisks), the guarantee covers only manufacturing defects and damage occurring during delivery. Claims related to normal wear and tear, hygiene reasons, or damage caused by improper use shall not be recognized.
For electrical accessories (e.g., battery-powered electric mixers), the Seller provides a guarantee of conformity for a period of 2 (two) years from delivery. The guarantee covers manufacturing defects only. Damage resulting from improper use, mechanical impact, exposure to moisture, as well as normal wear of batteries and consumables, is excluded.
In the event of a justified complaint, the Seller may, at its discretion, perform repair, replacement with a new product, or refund the amount paid.
PAYMENT
63. The prices of goods and services are final and include VAT, as well as all other taxes and fees provided for under applicable legislation.
64. The price and the method of payment are specified in each individual Order.
65. The payment methods offered by FUELAB are: cash on delivery via postal money transfer, and payment by credit/debit card.
66. The Customer agrees to make payment in accordance with the selected payment method and under the terms agreed upon at the conclusion of the distance contract, as well as in accordance with the terms between the Customer and the respective payment service provider.
67. The Customer agrees that the Seller has the right to request and accept advance payment for distance sales contracts concluded with the Customer for the purchase of goods and their delivery.
68. In the event that FUELAB does not receive payment according to the Customer’s selected method and within the agreed timeframes prior to fulfillment of the Order, the Order shall be deemed cancelled by the Customer.
DELIVERY
69. The Seller delivers the ordered online goods via the courier company Econt or Speedy (or another courier offered on the website) to the address specified by the Customer or to a courier office specified by the Customer.
69.1. FUELAB LTD shall not be liable if an Order is marked as “delivered” by the courier company and the Customer raises claims in this regard. In such cases, the Customer must complete a declaration stating that the Order has not been received and submit it to FUELAB LTD, in order for an investigation with the courier company to be initiated.
70. The Seller performs delivery of goods within the territory of the Republic of Bulgaria and the European Union.
71. The sold goods are accompanied by the required documents and original packaging.
70.1. Since FUELAB EOOD/ FUELAB LTD is a company established in the European Union and Orders are dispatched from the territory of the European Union, customs and/or VAT charges and obligations may arise upon delivery in certain non-EU countries. It is the Customer’s responsibility to inform themselves of such charges and obligations.
72. The delivery time is between 1 and 4 business days. Clause 47 constitutes an exception.
73. Delivery of Orders containing goods with a value exceeding 60.00 EURO (including VAT) shall be free of charge for the Customer in the territory of Bulgaria country. Any deliveries within the EU (to other EU countries) will be calculated and charged according to the specified destination at the checkout.
74. Details regarding delivery timeframes are indicative, and the Seller is not bound to deliver on a specific date. The Customer shall not be entitled to any compensation in the event of delayed delivery.
75. Deliveries are carried out from Monday to Friday between 09:00 and 18:00, excluding public holidays. Exceptions may apply for locations with special service schedules.
76. On the day of delivery, the Customer receives an SMS and/or email from the courier indicating that a shipment is available for receipt. If the Customer is not found at the specified date and location and no other person is available to accept the shipment on their behalf, the courier leaves a notice indicating the visit and contact details. The shipment is returned to the courier’s office pending collection. If the Customer does not contact the Seller or the courier company on the following day, the Order shall be deemed cancelled.
77. The Customer has the right to open and inspect the contents of the shipment before making payment to the courier.
78. FUELAB or a representative of the courier company shall notify the Customer by telephone or email in the event of unforeseen circumstances preventing timely delivery.
79. The Customer agrees that confirmation of receipt of the goods may be carried out by a person who, based on the circumstances, can reasonably be assumed to relay the information to the Customer as a party to the contract.
80. The Customer must inspect the goods at the time of delivery and handover by the Seller or the courier and must immediately notify the Seller of any discrepancies with the Order.
81. The risk of loss or damage to the purchased goods passes to the Customer at the moment when the Customer or a third party designated by the Customer, other than the courier company selected by FUELAB, takes possession of the goods.
TRANSFER OF OWNERSHIP
82. Ownership of the goods shall be transferred upon their delivery to the Customer, after payment has been made by the Customer. Delivery of the goods shall be certified by the Customer’s signature on the transport document provided by the courier.
SUBCONTRACTORS
83. The Seller has the right to use subcontractors without being required to notify or obtain the Customer’s consent. The Seller shall be liable for the actions of such subcontractors.
INTELLECTUAL PROPERTY
84. All content, including but not limited to images, design, software, databases, information, and any other content published on the website, is the property of FUELAB or third parties, in which case FUELAB holds the relevant authorization for use.
85. All content accessed by the Customer is protected by law, unless accompanied by written consent for use between FUELAB and the Customer or a third party.
86. The distance contract does not grant the Customer the right to copy, distribute, provide to third parties, modify in any manner any part of the website content, unless expressly authorized by FUELAB.
CONFIDENTIALITY
87. The Customer agrees that by providing personal data to the Seller, such data may be used for any lawful purposes without the Seller being required to request the Customer’s consent for processing in each individual case.
88. FUELAB may, without the Customer’s consent, collect other data such as, but not limited to, IP address, operating system, visit time, location from which the website is accessed, browser name and version, and other data provided by the web browser through which access to the website is made.
90. The Customer may refuse the collection of personal information and request its deletion, thereby withdrawing their consent to these General Terms and Conditions, without further obligations for either party toward the other and without either party being liable for any damages to the other. Exercise of this right shall be made in writing using the available contact methods of the Seller.
91. By providing personal data to the Seller, including but not limited to email address and telephone number, the Customer consents to being contacted by the Seller as well as by third parties who are partners of FUELAB.
92. The Customer is responsible for maintaining the confidentiality of their password and account and is liable for all actions performed through their account.
PERSONAL DATA
93. FUELAB collects, processes, and stores personal data of natural persons in compliance with the regulatory requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and the Bulgarian Personal Data Protection Act, in connection with the activities carried out by the company. Some of these personal data are collected in connection with the fulfillment of legal obligations of FUELAB, others based on the need to perform contracts concluded with Customers, and others based on the explicit consent of the data subjects for marketing purposes and analysis. More detailed information regarding the protection and use of personal data is available in the Privacy Policy and the Personal Data Protection Policy of FUELAB, as well as the Cookie Policy, which form an integral part of these General Terms and Conditions.
94. Pursuant to the Personal Data Protection Act, the User has the right to access their personal data provided and the right to rectify such personal data.
95. The Customer’s personal data may be provided to competent state authorities on a legal basis and within the limits of the law, following an explicit request by such authorities
LIABILITY
96. The Seller shall not be liable for any damages suffered by the Customer or third parties arising as a result of force majeure events or circumstances beyond the Seller’s control.
97. The Seller shall not be liable for physical or mental injuries, as well as allergic reactions resulting from the use of the products. FUELAB products are not recommended for pregnant women, breastfeeding mothers, and children under 18 years of age. The products offered in the FUELAB store are not medicinal products or substitutes for medicinal products. In case of uncertainty regarding the effects of any ingredient listed on the product packaging on your physical or mental condition, consultation with a physician prior to use is recommended.
98. FUELAB shall not be liable for the actions of any person using the content of the website.
99. FUELAB shall not be liable for any damages, whether direct, indirect, incidental, or otherwise, resulting from the use or inability to use the website, or from any errors or omissions in the content that may lead to damages.
100. FUELAB does not guarantee the availability of any product, access to the website, account, content, products, or services and shall not be liable for any damages suffered by the Customer or third parties as a result thereof.
101. FUELAB provides no guarantees that the goods will meet the requirements or expectations of the Customer.
102. Under no circumstances shall FUELAB be liable for any damages, including but not limited to lost profits, loss of information, or business interruption, arising from the use, inability to use, or results of use of the website.
103. In all other cases, the Seller’s liability shall be limited to the value of the goods ordered and paid for by the Customer.
ADVERTISING
104. Upon creating an account, the Customer agrees by default to receive brochures, notifications, newsletters, and other special offers from FUELAB.
105. The Customer may unsubscribe from receiving special offers, brochures, and notifications at any time:
– by using the dedicated link included in each special offer;
– by using the relevant section in their account;
– by contacting the Seller via the provided contact details;
– by written request via email.
106. By accepting these Terms and Conditions, the Customer agrees by default to receive calls, messages, and short text messages at the contact details provided, with or without human intervention, which are necessary for the performance of the concluded contract.
107. The Customer may unsubscribe from receiving messages and short text messages at any time by contacting the Seller or by written request via email.
108. FUELAB reserves the right to remove specific Customer contact details from its database without any future obligations and without prior notice.
109. FUELAB does not distribute unsolicited commercial communications within the meaning of the Electronic Commerce Act.
110. Opting out of receiving special offers and notifications does not constitute withdrawal from the present contract
30-Day Satisfaction Guarantee
FUELAB offers a 30-Day Satisfaction Guarantee. If for any reason you are not satisfied with your product, you may contact our customer support team within 30 days of receiving your order.
Following a review of the specific case, FUELAB may, at its sole discretion, offer a refund, a replacement product, or store credit towards a future purchase. Each case is reviewed individually by our team.
This guarantee applies only to a customer's first purchase and is limited to one product or to the value of one product from the order, regardless of whether the product was purchased individually or as part of a bundle offer.
The guarantee may not be used multiple times by the same customer, household, delivery address, or payment method.
FUELAB reserves the right to refuse refund requests in cases of suspected abuse, repeated attempts to use the guarantee, or conduct that is inconsistent with fair commercial practice.
The Company may request additional information, photographs of the product, or the return of the product before making a final decision regarding any claim.
This guarantee constitutes a voluntary commercial policy of FUELAB and does not affect the consumer's statutory rights under applicable consumer protection legislation.
FORCE MAJEURE
111. The Parties shall not be liable for failure to perform their contractual obligations if such failure is due to force majeure circumstances.
112. If the force majeure circumstance cannot be overcome within 14 days from the moment of its occurrence, either Party shall have the right to request termination of the contract from the other Party, without either Party being liable for damages.
DISPUTES AND APPLICABLE LAW
113. This Document has been prepared and shall be interpreted in accordance with Bulgarian law and legislation.
114. By using, visiting the website, browsing, and otherwise accessing any content or product available and/or delivered in any manner, the Customer agrees to these General Terms and Conditions.
115. Any disputes that may arise between the Customer and FUELAB shall be resolved by mutual agreement through reciprocal concessions. If such resolution proves impossible, the dispute shall be referred for settlement to the Sofia Arbitration Court at the association “International Association for Justice and Arbitration”, in accordance with its rules.
This arbitration clause shall not apply to Customers who are natural persons. Disputes with Customers who are natural persons shall be referred for resolution to the competent Bulgarian court with subject-matter and territorial jurisdiction.
116. Supervisory Authorities
Commission for Consumer Protection
Address: Sofia, 4A Slaveykov Square, Floors 3, 4, and 6
Telephone: +359 2 980 25 24
Website: www.kzp.bg
European Commission – Online Dispute Resolution
Website: ec.europa.eu